Support
Need help?
IronPlate support handles app issues, account deletion, privacy requests, safety reports, and billing or App Store questions.
Email supportGet help
Email gle3@uic.edu with your question, device model, iOS version, and a short description of what happened.
Account deletion
Signed-in users can request account deletion from Settings in the IronPlate app. If you cannot access the app, email support with the email address used for IronPlate. We will delete account-backed workout and meal data unless retention is required for security, legal, or abuse-prevention reasons.
Local workout data
Workout features work without an account. Local-only workout and meal data is stored on your device and can be removed by deleting the app from the device.
Food scan and billing help
For food photo estimate issues, include whether you used Camera or Photos and whether you saw the review screen. For Pro billing, purchases and refunds are handled by Apple; use Restore Purchase in the app or manage subscriptions from your Apple account.
Safety reports
If a workout plan or nutrition estimate appears unsafe, stop using it and contact support. IronPlate is a logging tool, not medical or nutrition advice or a replacement for a qualified professional.
Content reports
IronPlate does not currently include a public social feed. If shared or account-backed features are added later, support can review abuse reports sent by email.